1. Active Subscription Clients:
Clients with an active support subscription can contact ePractice support team via phone, Email & chat support.
Subscription is valid for 12 months from the date of enrolment. Support service includes telephonic, chat & remote login for training, installation issues, troubleshooting, License transfer, server migration, upgrades and updates.
2. Clients Not Subscribed:
Clients with an Inactive support subscription will only be provided with Email support with an SLA of 1 to 2 business days.
However clients can also opt for Per call basis support (Hourly support) to get support assistance in troubleshooting, Re-installation, License transfer, Server migration etc.,
Important: Support team will estimate the No. of hours required to address the reported issue, based on which the Per call basis support cost will vary.
1. Active Subscription Clients: Upgrades & Updates during the subscription period will be provided free of cost.
2. Clients Not Subscribed: Inactive subscription clients can contact ePractice support team @ 02 8011 3908 for more enquiries on purchase of upgrades.