Software Maintenance

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ePractice Support

1. Active Subscription Clients:

Clients with an active support subscription can contact ePractice support team via phone, Email & chat support.

Subscription is valid for 12 months from the date of enrolment. Support service includes telephonic, chat & remote login for training, installation issues, troubleshooting, License transfer, server migration, upgrades and updates.

2. Clients Not Subscribed:

Clients with an Inactive support subscription will only be provided with Email support with an SLA of 1 to 2 business days.

However clients can also opt for Per call basis support (Hourly support) to get support assistance in troubleshooting, Re-installation, License transfer, Server migration etc.,

Important: Support team will estimate the No. of hours required to address the reported issue, based on which the Per call basis support cost will vary.

ePractice Upgrades

1. Active Subscription Clients: Upgrades & Updates during the subscription period will be provided free of cost.

2. Clients Not Subscribed: Inactive subscription clients can contact ePractice support team @ 02 8011 3908 for more enquiries on purchase of upgrades.